wrapped and delivered free
All items bought from our online jewellery shop come attractively wrapped. We also provide a special occasion gift-wrapping service to make the special occasion hassle-free. Extra special wrapping complete with a blank gift card for you to complete. An upgraded special delivery serivce is also available where something is needed extra urgently.
secure payment
All payments are handled through PayPal. You can pay using a credit or debit card, or use funds from your existing PayPal account.
Prices are quoted in UK sterling, but you may pay in any currency supported by PayPal.
Please contact us if you have any payment queries or problems.
delivery
Your order will be dispatched within 2-3 working days. All orders will be despatched by Royal Mail First Class Post.
You have the option to upgrade your delivery to Special Delivery which guarantees a next day delivery before 1pm.
PLEASE NOTE:
- If you require next day delivery you will need to telephone us before 2pm on 01392 462268.
- Orders received after 2pm will be despatched the following day by Special Delivery.
- The Post Office do not guarantee Special Deliveries on a Saturday to every part of the country.
- A signature is required upon receipt of your delivery.
late or lost deliveries
If your delivery is late arriving, please contact us and we will check the status of your delivery with the Post Office.
In the event of a non-delivery it is our intention to help you avoid any inconvenience. If the item is time critical we can despatch another immediately provided we have credit card details to guarantee payment in the event the original turns up. This way you will not be inconvenienced further as the Royal Mail will not officially classify a parcel lost until at least 15 working days have elapsed.
If for any reason you wish to have a refund instead this can be authorised back onto your card after the 15 working days time frame has elapsed and the Royal Mail acknowledges it as lost.
| Shipping charges | |||
|---|---|---|---|
| destination | service | transit | cost |
| UK | Royal Mail first-class post | 1-3 days | FREE |
| Royal Mail first-class recorded delivery | 1-3 days | £1.95 | |
| Royal Mail Special Delivery before 1pm | 1 day | £5.95 | |
| Europe | Orders £30 or over; Royal Mail Airmail |
3-5 days | FREE |
| Orders under £30; Royal Mail Airmail |
3-5 days | £5.95 | |
| rest of world | Orders £30 or over; Royal Mail Airmail |
4-10 days | FREE |
| Orders under £30; Royal Mail Airmail |
4-10 days | £5.95 | |
